PRIVACY POLICY
The Migration Studio (ABN: 89 932 454 993) is a sole trader in Melbourne, Victoria, Australia. The Migration Studio understands the importance of personal information and ensuring this information remains protected, private and secure, and is committed to privacy protection and upholding your rights when you use https://www.themigrationstudio.com.au(the website).
This Privacy Policy (Privacy Policy) applies to the services The Migration Studio provides on the website and social media channels, and describes the management of this information, including its collection, storage, use and disclosure, and The Migration Studio’s overall compliance with the requirements of the Privacy Act 1988 (Cth). This Privacy Policy does not extend to nor apply to information submitted via social media channels or other third party applications, which are subject to the privacy policies of those websites.
This Privacy Policy forms part of, and is subject to, The Migration Studio’s Terms and Conditions.
If you have any questions regarding your privacy, you can contact The Migration Studio at hiya@themigrationstudio.com.au or through the website’s Contact Us page.
General
The Migration Studio takes your privacy seriously. The Migration Studio will never rent, trade or sell your information to anyone, or publicly display any personal information without your prior written consent (for example, in the case of testimonials, the use of your name or broad details).
The Migration Studio will only use your personal information in accordance with any and all obligations binding upon us under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles.
Personal Information
The Migration Studio holds your personal information which may include your:
name and date of birth
residential and business addresses
telephone numbers
email addresses
bank account or credit card details or other financial information for agreed billing purposes
computer and connection information
any other information you may otherwise share with us
The Migration Studio may also collect data when you use this website, including but not limited to information about:
services you enquire about
your use of this website
IP addresses, connection information login browser type, time zone, plugins and location
The Migration Studio may collect and use this information for security purposes and/or to detect and/or prevent the misuse of the website and/or any unlawful or fraudulent activity.
When and how we collect your information
The Migration Studio only collects personal information necessary for the business to conduct services as an Australian immigration law firm. This includes when you:
interact with The Migration Studio on social media
send The Migration Studio an email or engage in any other form of communication (e.g. phone call)
complete questionnaires, contact forms or schedule consultations on the website
accept cookies or internet tracking technologies on devices
provide information or data to The Migration Studio
How we use your information
The Migration Studio will only use your data for the purpose it was collected. This may include:
running the website
disseminating information
customer service
improving user experience
market research
marketing (where your express consent has been gained)
improving business systems and infrastructure
compliance with the website’s terms and conditions
any other reasonable purpose
When we disclose your information
The Migration Studio may disclose your data for the purposes it was collected, where compelled to by law or with your consent, to reputable third parties, in order to provide legal services or to function as a legally compliant and audited business.
This includes disclosure to professional advisers or service providers such as accountants, payment processors, social media and/or analytics providers, communications and marketing software, or law enforcement or government authorities.
Information provided to payment gateway providers
The Migration Studio offers the ability to make payments through the website via third party payment gateway providers. The Migration Studio cannot see or access personal information you provide to third party payment gateway providers without your prior express written consent, other than information reasonably required for accounting and service provision (for example, your name, email address and billing address).
Information provided by third-party portals and questionnaires
The Migration Studio utilises Migration Manager legal management software, which is ISO 27001:2022 certified software. The software provides features including client portals and website-embedded questionnaires to streamline both client and service experience.
Information submitted through the client portal and/or web questionnaires is subject to Migration Manager’s Privacy Policies:
https://manual.mmcpd.com/m/49190/l/1070570-portal-data-security-privacy-and-cookies-policy
https://manual.mmcpd.com/m/49190/l/1064207-encryption-policy
Cookies
The website may use cookies (persistent and session) and similar technology to provide a personalised online experience. Cookies may be used for:
user experience purposes, remembering your preferences
e-commerce transactions
display relevant notifications
remember details of data you choose to submit (i.e. online forms)
Cookies may collect and store your personal information, and this Privacy Policy extends to any personal information collected via this means.
You can manage cookies through your internet browser settings. If you disable cookies, some website functionality may be affected.
Third-party cookies
The Migration Studio may use third party tools such as Google Analytics or Google AdSense. These may collect browsing behaviour including time spent on pages and pages visited.
Social media applications may also use cookies through the website.
Web beacons
The Migration Studio reserves the right to employ web beacons in this website or in emails. You may opt out of email marketing using the unsubscribe function.
Marketing
The Migration Studio may use platforms such as Google Ads or social media marketing to advertise on third party websites.
Data collected by third parties is subject to their own privacy policies.
The Migration Studio disclaims liability for any loss or damage arising from use of third party websites.
Contacting us about privacy
You may contact The Migration Studio with any privacy-related questions or concerns at hiya@themigrationstudio.com.au or via the website contact form.
You may opt out of marketing communications at any time.
Access to your personal information
You may request access to personal information held by The Migration Studio by contacting hiya@themigrationstudio.com.au or via the website contact form.
Access may be refused where permitted by law, including where it impacts third party privacy, legal confidentiality, or ongoing investigations.
Correcting personal information
You may request correction of any inaccurate or incomplete personal information held by The Migration Studio. This is particularly important for immigration matters.
Storage and security of your personal information
The Migration Studio stores personal information electronically using secure systems and reputable third-party providers.
Security measures include:
ISO 27001:2022 certified legal management software
password protection
multifactor authentication
reputable third-party storage providers
PCI DSS compliant payment providers
While no system is completely secure, The Migration Studio takes all reasonable steps to protect your information.
Third-party websites
This Privacy Policy does not apply to third-party websites accessed via links on this website. The Migration Studio is not responsible for the privacy practices of those websites.
Governing law
This Privacy Policy is governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
Complaints
If you have complaints about this Privacy Policy or how your information is handled, please contact hiya@themigrationstudio.com.au or use the contact form.
If unresolved, you may contact the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
The Migration Studio reserves the right to update this Privacy Policy at any time. All changes will comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
